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Home/Privacy Policy

Privacy Policy

Effective Date: March 1, 2025  ·  Last Updated: March 1, 2025

Eagle Scapes & Home Services ("Eagle Scapes," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we collect, how we use it, the choices you have, and the safeguards we put in place when you visit our website at www.eaglescapeslawncare.com ("Site") or interact with our services.

1. Information We Collect

We collect information you voluntarily provide and certain information automatically when you use our Site:

Information You Provide

  • Name, email address, phone number, service address, and any details you include in a contact form, quote request, or chat conversation.
  • Photos, descriptions, or measurements you share so we can prepare an estimate.
  • Payment information you provide directly to our payment processor (we do not store full card numbers on our servers).

Information Collected Automatically

  • Device and browser type, operating system, IP address, referring URL, and pages viewed.
  • Cookies and similar tracking technologies used to improve site performance and remember your preferences.

2. How We Use Your Information

  • To respond to inquiries, prepare estimates, and schedule services.
  • To send service updates, appointment reminders, invoices, and follow-up communications by email, phone, or SMS when you've requested them.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging Consent & Disclosures

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors who support our services (e.g., scheduling, customer support, dispatch) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By submitting your phone number through a form, chat widget, phone call, or in-person interaction with Eagle Scapes & Home Services, you expressly consent to receive recurring SMS/MMS messages from us related to your estimate, scheduling, appointment reminders, service updates, and customer support.

  • Message frequency varies based on your active jobs and inquiries.
  • Message and data rates may apply depending on your carrier and plan.
  • Reply STOP to any message to unsubscribe at any time.
  • Reply HELP for assistance, or contact us at (216) 214-2070 or eaglescapes23@gmail.com.
  • Carriers (including but not limited to AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any service from Eagle Scapes & Home Services.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can disable cookies through your browser settings; some features of the Site may not function correctly if cookies are disabled.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only as follows:

  • Service providers who support our operations (e.g., CRM, payment processor, scheduling, email/SMS delivery) under contractual confidentiality obligations.
  • Legal requirements when disclosure is required by law, subpoena, court order, or to protect our rights, property, or safety.
  • Business transfers in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive customer records may be securely deleted or anonymized after a reasonable retention period.

7. Data Security

We use commercially reasonable physical, electronic, and administrative safeguards to protect your personal information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights & Choices

  • Access & correction: You may request access to or correction of the personal information we hold about you.
  • Deletion: You may request deletion of your personal information, subject to legal or operational retention requirements.
  • Opt-out of marketing: Click "unsubscribe" in any marketing email, or reply STOP to any SMS.
  • Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, contact us at eaglescapes23@gmail.com or (216) 214-2070.

9. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have, please contact us so we can promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out:

Eagle Scapes & Home Services
Aurora, Ohio
Phone: (216) 214-2070
Email: eaglescapes23@gmail.com

Eagle Scapes & Home Services logoEagle ScapesHome Services

Owner-operated landscaping, lawn care, and snow removal serving Aurora, Chagrin Falls, Bainbridge, South Russell, and Auburn, Ohio since 2023.

Services
  • Property Maintenance
  • Landscaping
  • Cleanups & Pruning
  • Snow Removal
Service Areas
  • Aurora, OH
  • Chagrin Falls, OH
  • Bainbridge, OH
  • South Russell, OH
  • Auburn, OH
Get In Touch
(216) 214-2070
eaglescapes23@gmail.com

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